Support & Service
Our knowledgeable support staff, convenient ticketing system, and aggressive service level agreements ensure that when the need for support emerges your requests are handled with the utmost priority.
We approach problems differently. Rather than simply treating the symptom we go after the root cause of problem and prevent it from repeating. This ensures your requests are resolved the first time, permanently.
Our helpdesk ticketing system is available to all customers and tracks your requests from submission to resolution while keeping you in constant communication with our helpdesk notifying you of any status changes, progress, or steps taken to resolve the issue. If you subscribe to one of our managed IT programs our monitoring and management system automatically submits requests to our ticketing system notifying us and yourself of any failure or potential issues for a truly transparent experience. All tickets including previously solved are available for review any time through our convenient web portal.
All our customers regardless their program level are enrolled in our service level agreement program allowing you to take the guesswork out of when your requests for service or support will be addressed. Our first response times are among the lowest in the industry so you can rest easy knowing your requests are our top priority.
We service and support all IT related products from all manufactures and suppliers. Our talented, qualified, and friendly support staff are experienced in a wide array of technologies and industries allowing us to provide efficient and reliable service regardless of the circumstances.